Customer Relations Expert, Aliyu Ilias, Emerges CICRM President
Aliyu Ilias, a foremost customer experience expert in Nigeria has emerged as the president of the Chartered Institute of Customer Relationship Management (CICRM).
Aliyu accession to the leadership role was necessitated following the demise of the erstwhile president, Mr. Henry Temitayo Adegbuyi.
The CICRM is a non-profit making international examining body that exists to provide high-quality, cost-effective, internationally recognized customer service in Nigeria and the global world.
CICRM supports the professional capability of customer care practitioners and every other responsibilities that engage customers through the gaining of knowledge, qualifications and the continuing professional development program.
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There has been improvement in the status of the profession of Customer Service Management in Nigeria, as it has training locations across the 36 states and the FCT.
The Institute President, Aliyu Ilias is the Author of understanding customer experience in Africa, whose research in customer experience has contributed to different sectors of the economy.
He is the managing director of customer service awards limited, an organization that carries out service checks, customer experience research, customer analytics and train organizations on customer service and experience management.
The institute has trained a lot of Nigeria on best practices and it has reflected in their profit base. The institute is responsible for promoting best practices in customer service standards.
Prior to this development, Aliyu was the Vice President of CICRM.
